Return Policy

Return

Nirvaana does not accept returns if the product packaging has been tampered with, opened or if the products have been used. If, however, the packaging is still intact and is in the same condition as it was when the customer has received the product, customer may contact us for a return.

Note:In Case, The Customer has received Defective / Damaged / Wrong Product; they need to send product photo to orders@nirvaana.biz

To return any items, please inform at our Customer Care Number at +91-9073793632 or by email at orders@nirvaana.biz

Replacement

Replacement can be done under two circumstances:

In case the customer has received damaged/defective/wrong product.

To replace any items, please inform at our Customer Care Number at +91-9073793632 or by email at orders@nirvaana.biz

No replacement will be provided once the shipment gets deliverd to the customer against reasons like Not Interested, Unwanted, Wrong Product Purchased or wrongly purchased.

Shipping Charges

In case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be borne by us. Note: The package will be picked up within 3-5 business days from customer’s end.

After the pickup, we can re-dispatch the product (it will take 5-6 business day for delivery) or can make the refund as per customer’s request.

If customer refuse to take COD parcel once, on their next order they have to pay additional 60 Rs as cancellation fee of previous order

Refund

Once the returned product is received and inspected, our team will contact the customer to notify them that we have received returned item. We will also notify customer about the approval or rejection of the refund.

Note: Refund will only be done in case the customer has received Damaged / Defective / Wrong Product, Refund will be processed through same mode within 10 working days, Product can be re-dispatched within 24 hours once the reverse product gets delivered back to us

Time Span of Refund: The process of a refund generally takes 7-10 working days.

Mode of Refund:

Paid Through Debit / Credit Card or Net Banking - Customer will receive a full refund to credit or debit card or net banking for the purchase price of the item after approval of damaged/ defective /wrong product, the refund will be reflected to the account/card/wallet in 4-10 working days.

Paid through COD – The Refund will be made through NEFT directly to customer’s bank account. For that customer need to provide their bank details which include the following information:

Name of Account Holder

Bank Name

Bank Account Number

Branch

IFSC Code

Contact Number

Late or missing refunds

If you haven’t received a refund within 7-10 working days after confirmation call from our end, please inform at our Customer Care Number at +91-9073793632 or orders@nirvaana.biz

Cancellations

Please note that you can cancel your order within 12 hours of placing your order or before it’s dispatched from our end, whichever is earlier.

Note: once the order has been dispatched, it cannot be cancelled under any circumstances & also customer cannot claim for the refund.

Nirvaana shall cancel your order under the following circumstances:

Product not available or out of stock: If any particular item is Out of stock for any reason, we shall inform the customer about the same and if the customer do not want to wait for the product to be back in stock, then it will be cancelled after taking prior approval from the customer.

No confirmation or any communication from customer for COD orders: Once any customer places order through COD payment mode, the customer will get a confirmation call from our end, if the customer rejects/fails to attend the confirmation call, then the order will be automatically cancelled from our end with prior information to the customer.

Note: once the order is cancelled, the customer will get a cancellation E-mail stating the reason behind cancellation from our end.

Area not serviceable: Nirvaana will cancel the order if customer’s shipping address is not serviceable by any of our courier partners.

Any other Reason: Nirvaana shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.

If customer has refused or cancelled two or more previous order so next order will be cancelled automatically, they need to place one order in prepaid mode.